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FAQ

General Questions

LuxeCare Living is a premium private home health care agency that combines clinical excellence with personalized, luxury-level service. We provide both medical and non-medical care in elegant home settings, offer dedicated LTC insurance coordination, and deliver a concierge experience that respects dignity, privacy, and lifestyle.

We serve older adults, individuals recovering from surgery, clients managing chronic illnesses, and families needing caregiver support. Our clients value professionalism, privacy, and elevated care — whether they're using private pay or long-term care insurance.

Yes. LuxeCare Living is fully licensed as a Private Home Care Provider in the state of Georgia. We are bonded, insured, and all services are delivered in full compliance with HIPAA and state regulations.

We focus on serving Georgia’s most affluent and growing counties, including Henry, Fulton, Fayette, Cobb, Forsyth, and Cherokee counties.

We offer both. Families may choose an in-home consultation or secure virtual meeting depending on their comfort and location.

Yes. We typically require a 4-hour daily minimum for scheduling purposes, but custom packages are available for select care plans.

Absolutely. LuxeCare specializes in highly personalized care. We accommodate dietary needs, religious or cultural preferences, and client lifestyle routines.

Home Care Services

We offer a full range of services, including:

  • Personal care (bathing, grooming, toileting)
  • Companion care
  • Skilled nursing (RN, LPN)
  • Meal preparation & housekeeping
  • Medication management
  • Transportation & errands
  • Respite and live-in care
  • Concierge wellness add-ons
Yes. Our caregivers receive specialized training in memory care and cognitive support. We develop routines that reduce confusion, increase safety, and support emotional well-being for clients with Alzheimer's or dementia.
Yes. We offer overnight shifts, live-in caregivers, and 24/7 care packages depending on your family's needs and preferences.
While we are not a licensed hospice agency, we provide non-medical end-of-life support in collaboration with hospice providers. Our team ensures comfort, dignity, and caregiver relief during this time.
Our wellness concierge may include services like medication delivery coordination, aromatherapy, mobility wellness coaching, and in-home health tracking setup.
Yes. We provide short-term care coverage for vacations, caregiver relief, post-surgery recovery, or special events.
Yes. We provide private supplemental care in residential facilities, apartments, and retirement communities across our service area.
We use a detailed intake and matching process based on care needs, personality, lifestyle, and communication style to ensure the right caregiver fit.

Long-Term Care Insurance (LTC)

Absolutely. We specialize in LTC insurance and have a licensed team that can review your policy, initiate your claim, and handle all documentation for reimbursement or indemnity plans.
Yes. Schedule a free LTC consultation with our team. We'll review your policy line-by-line and explain your benefits in plain language.
We’ll help you determine whether you meet your policy’s eligibility criteria (often 2+ ADLs or cognitive impairment) and assist with physician assessments, elimination periods, and claim initiation.
We work with all major LTC providers, including OneAmerica, Lincoln Financial, Mutual of Omaha, Nationwide, Securian, Genworth, and others.
Yes. We handle claims submissions, care documentation, and communication with your LTC provider to minimize your workload.
Yes — if your policy covers assistance with ADLs or cognitive supervision, companion care is often included.
It varies by provider, but we help streamline submissions to ensure timely payments, usually every 30–60 days.
That depends on whether you have a reimbursement or indemnity policy. We’ll explain your payment options during your consultation.

Scheduling & Starting Services

You can schedule a free consultation through our website or by calling us directly. We’ll assess your needs, review insurance (if applicable), and build a custom care plan.
In many cases, we can begin care within 24–72 hours of consultation, depending on service complexity and caregiver availability.
Yes. We prioritize compatibility and offer meet-and-greet introductions when possible. You’ll be matched with someone who fits both your care needs and personality.
We ask for 24–48 hours’ notice to adjust the schedule. You can pause, modify, or cancel services at any time — we’re here to work with your evolving needs.
Yes. We provide services 365 days a year, including weekends and holidays, with advanced scheduling.
We coordinate with your family to build a flexible care schedule based on preferences, medical requirements, and lifestyle.
Yes. We offer trial shifts or temporary plans to help you experience LuxeCare before committing long term.
Yes. You will have access to a dedicated Care Coordinator who oversees your care and communicates regularly with your family.

Pricing & Payment

Services are billed hourly or as flat-rate packages depending on the level of care. For LTC clients, billing is coordinated based on policy structure (reimbursement or indemnity).
No. LuxeCare Living is a private-pay and long-term care insurance agency. We do not accept Medicare or Medicaid at this time.
We accept ACH bank transfer, debit/credit cards, and third-party payments via LTC insurance. Online billing and payment portals are also available.
We provide custom packages for extended care or 24/7 support. Discounts may be available based on commitment level and care plan.
Yes. Depending on the nature of services and your HSA provider, you may use HSA funds to pay for qualifying care.
Yes. We can send invoices and documentation directly to your power of attorney or financial representative.
Yes. A refundable deposit may be required prior to the start of care, depending on the service level and payment method.

Our Care Team

Our team includes:

  • Personal Care Assistants (PCAs)
  • Certified Nursing Assistants (CNAs)
  • Licensed Practical Nurses (LPNs)
  • Registered Nurses (RNs)

All are background-checked, licensed, and trained for excellence in private, in-home care

We strive for continuity of care and assign consistent caregivers. If changes are needed due to scheduling or client preference, we always communicate clearly.
All caregivers are supervised by our clinical team. RNs oversee medical cases, and our Care Coordinators provide ongoing support, monitoring, and quality checks.
Our staff undergo continuing education in elder care, dementia care, safety protocols, and long-term care insurance processing.
Yes. We will make every effort to match you with a bilingual caregiver if language preferences are shared during your intake.
Yes, if approved. Caregivers with a valid license and background check can transport clients to appointments, errands, and social events.
Our 24/7 scheduling team ensures reliable coverage, and a qualified backup caregiver is dispatched when needed.

Documentation & Compliance

Yes. We provide daily care logs, invoices, and any supporting documents required by your insurance provider.

Absolutely. We are HIPAA-compliant and use encrypted systems to protect all client information.

Yes. We offer secure client-family portals where you can view care logs, upcoming visits, and message our care team directly.

Our Care Coordinators conduct regular check-ins, satisfaction surveys, and home visits to ensure ongoing excellence in care.

Yes. All digital forms, communication platforms, and records management systems meet strict HIPAA compliance standards.

Yes. We collaborate with attorneys, guardians, and financial planners when needed to streamline care and billing.

Of course. Clients and POAs can request records at any time through our secure email.

Service Area

We serve families in:

  • Fulton County
  • Henry County
  • Fayette County ● Cobb County
  • Forsyth County
  • Cherokee County
Yes. We occasionally serve clients outside our core area depending on staff availability and service type. Please inquire.
Yes. We specialize in discreet, secure care and coordinate access with family or concierge staff as needed.
Yes. LuxeCare supports clients during travel, recovery, or temporary relocation with short-term care plans.
We can provide hospital bedside care, discharge coordination, and next-day at-home setup services depending on availability.
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© 2025 LuxeCare Living. A brand of Neshama Health Alliance, LLC – Licensed Private Home Care Provider in Georgia.
License #PHCP-042720. All rights reserved.